Effective Date: 1.09.2025

At Precision Wellness, we’re committed to providing an exceptional experience for every client. To ensure smooth operations and availability for all, please review our Booking Policy below.

Appointment Confirmations

You will receive automated reminders via WhatsApp, phone call, and/or email the day before your session.
You must confirm your appointment to secure your slot.
Unconfirmed appointments may be automatically cancelled after repeated missed confirmations.

Cancellation & Rescheduling

You can cancel or reschedule your booking without penalty if done at least 4 hours in advance.
Cancellations made less than 2 hours prior to the scheduled appointment time will be fully charged or deducted from any existing session packages.
No-shows or repeated late cancellations will require a 50% advance deposit for all future bookings.

Late Arrivals

Please arrive at least 10 minutes before your scheduled session.
Clients arriving more than 15 minutes past their scheduled appointment time will have their session automatically cancelled and will be charged in full.
For clients arriving late (but within the 15-minute window), the session will still conclude at the originally scheduled end time. Lost time will not be made up or extended, to avoid delays for subsequent appointments.

Credit Deduction

Sessions are booked using prepaid therapy credits.
A missed session (no-show or late cancellation) will result in partial or full deduction of credits, based on service booked and applicable penalties.
Credits are non-transferable
Credits have a validity period of 6 months from the date of purchase.

Home Visits

If you’ve booked a home service, please ensure availability during the confirmed slot. Missed home service appointments are subject to full charges unless proper notice is given (4+ hours prior).

Refund Policy

Credits are non-refundable once used for booking a session, unless the session is cancelled with sufficient notice (4+ hours).
For refunds related to product orders, refer to our Terms and Conditions.

Emergency Considerations

We understand that emergencies can happen. If you miss your appointment due to unforeseen circumstances, please contact us at 800 77276  within 24 hours, and we’ll do our best to assist you.